Shipping, Refund & Cancellation Policy

KAD SYSCON INFOTECH Private Limited ("KAD SYSCON," "Company," "we," "us," or "our") provides digital services including broadband internet connectivity, OTT subscriptions, video streaming, and other digital services through its platforms and associated brands.

This Shipping, Refund and Cancellation Policy explains how our services are delivered, when refunds may be considered, and the conditions that apply to cancellations.

1. Shipping and Service Delivery

KAD SYSCON primarily provides digital services and, therefore, physical shipping of products is generally not applicable.

Broadband Services

For broadband and internet connectivity services, installation or activation may require a physical visit to the customer's location. Where required, installation will be carried out by our authorized technicians as part of the service activation process.

Installation scheduling may depend on service availability, location, technical feasibility, and other operational factors.

OTT and Digital Services

OTT subscriptions, video streaming access, and other digital services are delivered electronically. Following successful payment and any required verification, the applicable service or subscription is generally activated within a reasonable period.

Customers may receive an activation or transaction confirmation through email, SMS, or other communication channels associated with the service.

2. Refund Policy

Payments made for services operated by KAD SYSCON, including services offered through platforms such as SpeedoBroadband, SpeedoTV, SpeedoPrime, and SpeedoTube, are generally non-refundable once the applicable transaction has been successfully completed and the service has been activated or initiated.

Refunds will generally not be provided for:

• Accidental or duplicate payments;
• Change of mind after purchasing a service or subscription;
• Failure to use the service for the entire subscription period;
• Partial use of an active service or subscription; or
• Failure to use a purchased service for personal reasons.

Technical or Service-Related Issues

If a payment has been successfully deducted but the purchased service has not been activated due to a verified technical or transaction-related issue, the customer may contact our support team within 24 hours of the transaction.

We will review the issue and, where the payment and service status are verified, take appropriate corrective action. Depending on the circumstances, this may include service activation, account adjustment, or another appropriate resolution.

Submitting a request does not automatically guarantee a refund. Each case will be reviewed based on the relevant transaction and service records.

3. Cancellation Policy

Once a payment has been successfully processed and the applicable service has been initiated or activated, cancellation is generally not permitted.

Broadband Services

For broadband connections, cancellation requests made after technician dispatch, installation scheduling, or commencement of the activation process may not be eligible for a refund.

OTT and Streaming Services

For OTT subscriptions and streaming services, cancellation is generally not available once the subscription has been activated.

Customers are therefore advised to carefully review the selected plan, subscription period, pricing, and service requirements before completing payment.

4. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact our support team as soon as possible with the relevant transaction details. We will review the transaction and take appropriate action where a genuine payment or processing error is identified.

5. Payment Processing

Payments may be processed through third-party payment gateways or financial service providers. Payment processing may be subject to the terms, conditions, and policies of the applicable payment provider. KAD SYSCON is not responsible for delays caused by a payment provider, banking network, or other third-party financial service, although we will make reasonable efforts to assist with verified transaction-related issues.

6. Policy Changes

KAD SYSCON may update this Shipping, Refund and Cancellation Policy from time to time to reflect changes in our services, payment processes, operational practices, or applicable requirements. Any updated version will be published on the relevant website or platform with the revised effective date.

7. Need Help?

If you have questions or concerns regarding a payment, service activation, installation, cancellation, or refund request, please contact our support team:

Company: KAD SYSCON INFOTECH Private Limited

Email: support@kadsyscon.in

Service Support: speedonetbroadband@gmail.com

When contacting us about a transaction, please provide relevant details such as your registered contact information, transaction date, transaction/reference number, and a brief description of the issue so that we can review your request efficiently. By completing a payment or using our services, you acknowledge that you have read and understood this Shipping, Refund and Cancellation Policy.